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If your enquiry relates to a specific payment you have made, you should contact your bank or building society. Payments UK is unable to resolve individual cases. The Misdirected Payments Code of Best Practice team can be contacted using this form.

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How to find us

Payments UK
2 Thomas More Square
London
E1W 1YN

T: 020 3217 8200
E: questions@paymentsuk.org.uk