Payments UK has spent the last two years listening to what users of payments would like from their payments experience. Our findings have been condensed into six reports that can be downloaded below.

Get involved

We intend to examine the case for change for each of the thirteen capabilities in more detail.

We would welcome your involvement in the next phase of work, please email us if you would like to get involved: worldclasspayments@paymentsuk.org.uk 

Here’s more information on becoming a member of Payments UK or joining our Customer Engagement Network.

A vision for World Class Payments in the UK - A focus on Confirmation of Payee for customers making payments

Date: April 2016
Author: Payments UK

This report highlights the potential benefits of developing a new ‘beneficiary identification’ capability for electronic payments.

A vision for World Class Payments in the UK - A focus on a Request to Pay capability

Date: March 2016
Author: Payments UK

This report focuses on one of the four priorities – Request to Pay – which will give customers greater control over outgoing payments such as regular bills.

A vision for World Class Payments in the UK - A focus on Enhanced Data with payments

Date: March 2016
Author: Payments UK

The report shows how making more information available with a payment could benefit UK customers.

World Class Payments - A report on how consumers around the world make payments

Date: February 2016
Author: Payments UK

The report provides an overview of how different payment methods are used in various countries in Europe and around the world. It highlights some of the key differences between the way we pay in the UK compared to other countries.

World Class Payments in the UK: enhancing the payments experience - An initial report

Date: August 2015
Author: Payments UK

This initial report of Payments UK’s World Class Payments project sets out a vision of the enhancements that would ensure that payments in the UK continue to be world class.