Payments UK has spent the last two years listening to what users of payments would like from their payments experience. Our findings have been condensed into six reports that can be downloaded below.
We intend to examine the case for change for each of the thirteen capabilities in more detail.
We would welcome your involvement in the next phase of work, please email us if you would like to get involved: firstname.lastname@example.org
Here’s more information on becoming a member of Payments UK or joining our Customer Engagement Network.